Terms & Conditions

RENTER ACCEPTS THE FOLLOWING TERMS AND CONDITIONS BY RENTING FROM ZENCEFIL MEDYA VE TİCARET A. Ş. (hereinafter referred as “KidsinIstanbul”). PLEASE MAKE SURE YOU CAREFULLY READ THE TERMS AND CONDITIONS ON THIS PAGE.

ORDER AND BOOKING
All bookings must be secured with a valid MasterCard or Visa credit card.
A non-refundable $10 advance of the total price will be charged during the booking. The rest of the rental price will be paid at the time of delivery.
Visa, MasterCard, Discover and American Express through PayPal or cash are accepted as forms of payment.
Taxes are included in the total price. Delivery fee is additional.
Renters who choose to pay the rest of amount with a credit card agree that all fees, including additional delivery fees, will be charged to the credit card at the time of delivery.
Renters who pay the total price of an order at the time of booking, get a 10% discount. 
The Renter will receive a reminder email about the order at least 48 hours before the delivery date.
If Renter places an order and some items are not available in stock, KidsinIstanbul will send notification within 24 hours. In this case, the booking fee will be refunded to the Renter.
KidsinIstanbul reserves the right to cancel an order within 48 hours from the time of rental. If KidsinIstanbul cancels an order, the Renter will be notified promptly.

MINIMUM CHARGE
There is a minimum charge of $30 on all orders, excluding delivery fees.

SECURITY DEPOSIT
A refundable $50 - $100 security deposit fee will be required at the time of Delivery for some valuable items. Deposits will be refunded  after the equipment is verified as in good condition.
When you receive your equipment from KidsinIstanbul, you will be required to leave a deposit of $50 - $100 to cover any damages that may occur to the items rented. If the items are returned with damages, the value of damage will be deducted from the deposit price. If there are no damages on the equipment, KidsinIstanbul will gladly return the full deposit upon pick up.

CANCELLATION
Cancellation of the order can be applied only for FULLY payed orders. 
Cancellation can be arranged from the customer account page on the website or by sending a notification email to KidsinIstanbul.
For cancellations not made 48 hours in advance, KidsinIstanbul reserves the right to keep the 100% of the total price which is paid during booking as penalty.

CHANGE OF ORDER
Renter can make changes to her / his order (time, date, amount of equipments etc.) by cancelling the previous order and creating a new one, or by informing the Kidsinistanbul support team by email. A new order will be created and a confirmation email will be delivered.
If the order has been changed less then 48 hours before the delivery dates, we can not guarantee the equipment will be available.

DELIVERY
The delivery time and address must be specified at the time of reservation. Please make sure that your address is provided correctly. We are not responsible for any lost time.
An additional $15 delivery fee is charged. If Renter orders $150 and over, he / she will receive a free delivery.
The Renter understands that if absent on the time of delivery, he / she still will be charged the rental price for that day.
If the delivery address is a hotel address and the Renter is not present at the time of delivery, the Renter should pay full rental price in advance and inform the hotel about the order from KidsinIstanbul.
The Renter understands that KidsinIstanbul is not responsible for the installation of equipment.
The Renter will receive the instruction manuals for the equipment at the time of delivery. The Renter agrees to read manuals and properly use the equipment.

RETURNING
The Renter agrees to return the equipment in the same condition as ordered at the agreed location and time.
The Renter may not alter or modify the equipment in any way.
The Renter agrees that if Renter does not return the equipment at the agreed location and time, KidsinIstanbul reserves the right to charge to the Renter’s credit card a full cost of equipment, plus daily rental fees for each day the equipment is kept.
If Renter wants to extend rental days, KidsinIstanbul must be notified immediately.

LOSS OR DAMAGE
The Renter shall accept full financial responsibility for the care of the equipment while it is in his / her possession.
The security deposit will be used in the event of damage or loss of items.
A cleaning fee of $15 will be charged to Renters credit card / deducted from guarantee deposit for excessively dirty items, including but not limited to vomit, chewing gum or candy, stickers, crayons, markers, urine, fecal matter or any difficult to remove substances. Any item returned with an odor resulting from smoke will be charged $40 for professional cleaning and odor removal.
Equipments must be returned with all accessories and parts intact and in proper working order. Should this not be the case, the Renter agrees to pay for all costs related to repair or replacement.
The Renter is responsible for the use of the equipment in their possession, as well as for any damage or loss that may be eventually caused. In this case, the Renter will be charged on her / his account with all costs associated with this damage or loss.

LIABILITY
KidsinIstanbul is not liable for any loss or damages including injury or death resulting from the use of the equipment.
The Renter understands that they are soley responsible for the safety of the child.

APPLICABLE LAW
Any dispute that may arise between parties shall be settled by the court of Istanbul and shall be governed in accordance with the laws of Turkey.
The data recorded by KidsinIstanbul is evidence of all transactions carried out between KidsinIstanbul and the Renter.

EXTENT OF CONTRACT
The Contract will go into effect between the Renter and KidsinIstanbul when the Renter places an order detailing his / her requirements, agrees to be bound by these Terms and Conditions, and KidsinIstanbul accepts the order.

AMENDMENTS
KidsinIstanbul reserves the right to amend these Terms and Conditions, with or without prior notice. The most recent version of the Terms and Conditions shall replace all previous versions.

LANGUAGE
In case of conflict, the Turkish version shall prevail over the text translated into other languages.